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FAQs

FAQs

You should find everything you want to know about The Helix here.  And if not, fill in our enquiry form and we'll get back to you as soon as we can.

When is The Helix Box Office Open?

The Helix Box Office opens from 9.00am to 5.00pm Monday to Saturday.  

Tickets can be purchased for all of our events online 24/7!

Can I buy food & drink at The Helix?

Here at the Helix we have a fully licensed bar, which includes an extensive wine menu and exclusive craft beer selection.

We also serve a wide range of speciality teas and coffees, as well savoury snacks and treats. A gourmet range of sandwiches , toasted panini’s & fresh salads are available all evening.

The Café Bar opens from 8.30am to 5pm, Monday to Friday. It is also open on Saturdays and Sundays if there is a show or event on that day.

An assortment of sweets, ice cream and soft drinks are available at the Helix Kiosk. As well as fresh popcorn and pick ‘n mix. Go on, treat yourself! An assortment of speciality merchandise is available from our Kiosk and throughout our venue.

Is it possible to pre-order interval drinks at The Helix?

Yes, guests are very welcome to pre-order their interval drinks to reduce or eliminate queuing time

How accessible is The Helix?

The Helix is fully accessible. Our facilities include:

  • Several wheelchair accessible seating positions are available in our auditoriums
  • Double door access to all venues
  • Wheelchair accessible toilets
  • Set down area outside the main doors
  • A lift to all levels to maximise access
  • Each venue is fitted with an infra- red hearing loop system (prior notice is required to use this facility)
  • Guide dogs are welcome throughout the entire venue

Is there car parking at The Helix?

The Helix has a multi-story car park available with parking for over 900 cars. The charge is €4 for a full day parking. There is a separate loading bay area and access for trucks and vans for all equipment and tech if required.

 

Is their Bus/Coach Parking at The Helix?

Please note that there is NO SPECIFIC BUS OR COACH PARKING within the grounds of Dublin City University due to space restrictions however there are dedicated drop off and collection points at the entrance to The Helix.

For more details you can contact our Box Office on 01 700 700 or email [email protected]

Does The Helix have WiFi?

Yes, The Helix has FREE Wi-Fi which guests are welcome to use.  

 

Is there Accommodation at The Helix?

On campus there is a range of accommodation options including hot buffet breakfast during the summer months with both standard and superior rooms. The superior apartments are impeccably designed and are equipped with TVs, while all of our apartments have tea/coffee making facilities and a shared living and kitchen area. There are also visitor suites which are available throughout the year. These comfortable and luxurious apartments are ideal for delegates, visiting academics and plenary speakers at conferences.

Alternatively, we have teamed up with a number of 4**** accommodation providers in Dublin within a 5 mile radius where a booking link for delegates can be offered. The majority of hotels offer free transport to and from Dublin Airport and free transfers to and from The Helix, therefore ensuring the link between your venue and your bed will be a short and seamless one.