We currently have no cloakroom on site and we do not have bag storage facilities. Large bags are not permitted in the auditorium. One small bag is permitted if necessary.

The Helix Box Office opens from 9.00am to 5.00pm Monday to Friday for ticket purchases either in person or over the phone on 017007000 and 1 hour before scheduled performances for ticket scanning only. Tickets can be purchased for all of our events at any time on TheHelix.ie.

Here at the Helix we have a fully licensed bar, which includes an extensive wine menu and exclusive craft beer selection. We also serve a wide range of specialty teas and coffees, as well savoury snacks and treats. A gourmet range of sandwiches , toasted panini’s & fresh salads are available all evening. The Café Bar opens from 8.30am to 4pm, Monday to Friday. It is also open on Saturdays and Sundays if there is a show or event on that day. An assortment of sweets, ice cream and soft drinks are available at the Helix Kiosk. As well as fresh popcorn and pick ‘n mix. Go on, treat yourself! An assortment of speciality merchandise is available from our Kiosk and throughout our venue.

The Helix is fully accessible. Our facilities include: Several wheelchair accessible seating positions are available in our auditoriums If you require wheelchair access please call the Box Office to book on 017007000. Double door access to all venues Wheelchair accessible toilets Set down area outside the main doors A lift to all levels to maximise access Each venue is fitted with an infra- red hearing loop system (prior notice is required to use this facility) Guide dogs are welcome throughout the entire venue.

The Helix has a multi-story car park available with parking for over 900 cars. The charge is €5 for a full day parking and can be purchased from the cafe/Bar and shop on the night of the show. There is a separate loading bay area and access for trucks and vans for all equipment and tech if required.

Please note that there is NO SPECIFIC BUS OR COACH PARKING within the grounds of Dublin City University due to space restrictions however there are dedicated drop off and collection points at the entrance to The Helix. For more details you can contact our Box Office on 01 700 700 or email info@thehelix.dcu.ie

Yes, The Helix has FREE Wi-Fi which guests are welcome to use.

Children under 12 months are free but require a baby seat ticket collectable from the Box Office on day of show. Any child over 12 months requires a ticket. Toddler ticket age: up to 5 yrs Child ticket age: 1 yr - 15 yrs Adult ticket age: 16 yrs and up Ticket pricing information is displayed on each specific event detail page. If you require more information please contact The Helix Box Office on 01 700 7000

E-cigarettes are no longer allowed in any part of the Theatre. This includes the auditorium and foyer.

As we are licensed premises, unfortunately not. For most events at The Helix, alcoholic beverages are available for purchase. Customers may be required to show ID to purchase alcohol. Customers are not permitted to bring in alcoholic beverages from outside. Management reserves the right to refuse the sale of alcohol to any customer. Please be aware that it is the policy of The Helix to require all customers who appear to be twenty-one (21) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at the Theatre. We accept only the following forms of identification: A valid Garda National Age Card A valid passport A valid driver’s licence.

Visitors at The Helix are welcome to film or take photographs whilst in the foyer area of the building. Filming and photography is not permitted in the auditoriums or during a performance unless otherwise stated.

The Booking Fee is an administration cost. Customers are charged €2.50 per ticket up to a max of 10 tickets over the phone and online and €1.00 if booked in person in the Box Office. Your booking fee pays for the production of your tickets and also goes towards the running costs of The Helix Box Office. The Booking fee you pay is in addition to the advertised Ticket Price. The money you pay for your ticket goes directly to the show/tour promoter. The Booking Fee goes to The Helix.

When there is high-demand for a particular show, customers are not given the opportunity to chose their own seats. Our ticketing platform will chose the "best available" seats on your behalf. On very rare occasions when only single seats remain - you may be allocated single seats in different parts of the auditorium. Although this does not happen very often we ask bookers to please review your seating allocation prior to confirming your payment and transaction as refunds will not be given.

As the Helix Venue is located on the campus of DCU and within close proximity to student accommodation and residential housing, we would ask that all patrons exit the venue and campus grounds quietly and promptly following the end of the performance.

In the case of lost property, please contact our Stage Door on (01) 700 7077.

No. All ages are welcome, however all children under 16 years of age must be accompanied by an adult.

If a show has a run or more than one show we can move your tickets to another date once we have at least 5 days notice and there are seats available. As per terms and conditions of The Helix all sales are final. Tickets cannot be refunded unless the performance is cancelled.

Tickets for events at The Helix cannot be resold for above face value. The Helix has been designated pursuant to the Sale of Tickets Act 2021 and that the requirements of the Act apply to events held in the venue.

Please arrive for shows no more than 1 hour before the scheduled time on your ticket.