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Privacy Statement

Privacy Statement

Protecting your privacy as a user of The Helix website is important to us and we strive to keep all information relating to you confidential in accordance with this statement. As part of the normal operation of our services you may voluntarily provide us with information about yourself ("Personal Data"). The purpose of this Privacy Statement is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy.

We will be happy to answer any enquiries from you regarding this Privacy Statement, the Personal Data we hold about you or the use we make of it. If you have any queries or comments please contact our dedicated data manager [email protected]

The Helix (Data Controller) in conjunction with its nominated ticketing provider (Data Processor) agrees to purge all personal and transactional details of customers after a period of five years since their last purchase from The Helix's own internal box office whether in person, through telephone, online or any other method. This may not apply to external ticketing companies. The Data Processor is fully compliant with the EU General Data Protection Regulations (GDPR). The Data Processor has implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

Site visitors
If you are merely visiting the public areas of The Helix website, we do not collect any Personal Data about you. However, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of Personal Data. This information is only used in aggregate form to analyse, manage and develop The Helix website and is not linked to any individual.

Registration for The Helix Newsletter
If you sign up for The Helix newsletter, we will collect and hold Personal Data about you when you register. The Personal Data collected by us will include your full name, e-mail address, and show preferences. From time to time you may also provide other Personal Data which we need to provide you with the service you request.

We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Terms & Conditions.  In order to send you our digital newsletter your data will be shared with MailChimp.  MailChimp are a data compliant digital communication platform.  Your data will only be saved, stored or processed in association with The Helix.  Your data will never be shared for any purposes other than to transmit our newsletter or any other communication you have agreed to receive from The Helix only. 

Legal requirements
We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other Helix website users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of The Helix, and that use is deemed by us to be inconsistent with the Terms & Conditions.

Public Forums
The Helix may make available chat rooms, forums, message boards, reviews, news groups and links to social media networks. Please remember that any Personal Data that you disclose in these areas of The Helix media becomes public information and you should exercise caution when deciding to disclose any information on them.

How do we protect your Personal Data?

When you input any Personal Data into The Helix Website or request services from us, we use appropriate physical, electronic and managerial security measures to try to prevent that Personal Data from being accessed by unauthorised persons and to ensure that you may input Personal Data safely.


The Helix website makes use of “cookies” which are files placed on your computer that enable us to track certain information relating to your use of The Helix website. You may be able to configure your web browser to prevent the use of cookies although some functions or services may not be available. To view more information on our cookie policies please click here.

By accepting the Terms & Conditions or by using the services on The Helix website, you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of The Helix service in accordance with the Conditions.

You agree that your Personal Data may be transferred to countries outside the European Economic Area for the purposes described above to countries which may not provide legal protection of Personal Data equivalent to the level of protection within the Republic Of Ireland.

If you do not wish your Personal Data to be used in the manner set out in this Privacy Statement or the Terms & Conditions please do not use The Helix website .

Changes to our policy
This Privacy Statement is subject to change at any time. We encourage you to review the Privacy Statement regularly for any changes. We will use Personal Data in accordance with the Privacy Statement under which that Personal Data was collected.

This Privacy Statement is part of The Helix website Terms & Conditions (the "Conditions") and all defined terms shall have the same meaning as those in the Conditions.

We welcome your questions and comments about privacy issues and the design of The Helix website. Should you have any comments or a complaint about how we are using your Personal Data, please contact our dedicated data manager - [email protected]